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Top services

Interactive Info points

Description

You will find interactive directories at 14 points in CentrO. Here you can comfortably get an overview of all the stores and can easily find your way to your new favorite store. Furthermore you can discover the latest news concerning CentrO and the newest offers available to the CentrO cardholders. We wish you lots of fun whilst experiencing  CentrO from a different point of view.

Car parking-lot

Description

Our parking guidance system will guide you to one of the 14,000 free parking-spots (thereby you will save up to 5 € in parking fees in comparison to other shopping destinations). Special women's parking-lots are also provided on the upper deck of P4 - right at the entrance to Galeria Kaufhof. Handicap parking-lots are available in every parking-lot. Our parking-lots are suitable for cars up to 2.20 meters (2.10 meters in P4 and P7). A small request: please only park on appropriate parking-lots (intended for your vehicle). We consistently check for cars which have been parked inappropriately (e.g. handicap parking-lots) and have these towed.

Reception

Opening hours

  • Monday : 10:00 AM To 8:00 PM
  • Tuesday : 10:00 AM To 8:00 PM
  • Wednesday : 10:00 AM To 8:00 PM
  • Thursday : 10:00 AM To 9:00 PM
  • Friday : 10:00 AM To 8:00 PM
  • Saturday : 10:00 AM To 8:00 PM
  • Sunday :

Description

Our reception can be found in the middle of the shopping-mall (central dome) below the dome. Our trained and friendly personnel is available with advice and service.

Opening Hours: Mo-Sa 10-20 o'clock (until 22 o'clock on extra long opening hours) as well as on Thursdays until 21 o'clock.

Smartphone App

Description

Everything you need is here: Let yourself be guided to a free parking-lot from your home, check your gift card balance from the comfort of your couch, redeem your digital coupon, participate in the daily raffle and enjoy many other CentrO advantages - the free CentrO app for iPhone and Android is you competent shopping companion.

Personal Shopper

Finden Sie Ihren neuen Stil hier bei uns im CentrO, gemeinsam mit unserer professionellen Shoppingberaterin. Als Inhaber der CentrO Card ist die 2-stündige Beratungstour für Sie 1x pro Halbjahr völlig kostenlos!

Become a member

Shoppen ohne Balast - kostenlose Schließfächer 

Sie möchten Ihre Tasche oder Einkäufe in der Mall zwischenlagern? Als CentrO Card Inhaber bekommen Sie an der Rezeption im Mitteldom kostenlose Token für die Schließfächer im Erdgeschoss vor SinnLeffers. 

Become a member

All services

Gift Card

Description

The perfect gift: compact, handy and flexible. Can be redeemed in all shops which accept Maestro/bank cards. Can be charged with any amount between 10 - 100 €. Can be procured together with a elegant 1 € packaging at our service counter in the Mittledom or comfortably at home on our web-shop.

Wi-Fi

Description

In CentrO you can surf online for free anywhere in the mall for two hours a day. For special CentrO mobile services we would suggest the CentrO app.

Interactive Info points

Description

You will find interactive directories at 14 points in CentrO. Here you can comfortably get an overview of all the stores and can easily find your way to your new favorite store. Furthermore you can discover the latest news concerning CentrO and the newest offers available to the CentrO cardholders. We wish you lots of fun whilst experiencing  CentrO from a different point of view.

Lockers

Description

For a carefree shopping experience, Use the lockers to easily store your wardrobe or purchases. You will find the lockers on the ground floor in front of SinnLeffers. Usage fee is 1 € - as a CentrO cardholder you can use the lockers free of charge.

Electric fuel station

Description

An environmentally friendly electric charging points can be found at the round-about in the Coca-Cola Oase, where you can charge you electric devices at any time.

Car Wash

Description

It was worth it! A professional car wash at both Shell gas stations on the CentrO compound.

Handicapped-accesses

Description

All amenities of the CentrO shopping center are accessible to handicaps. The same applies for the promenade, the park, the arena and the CineStar cinema. Doors, lifts and restrooms are accessible to handicaps. Of course we also have handicapped parking slots in all our park lots.

Elevators

Description

The upper and lower floors are comfortably connected by five elevators, which are spaced approximately eighty meters apart from each other in the mall. Please orientate yourself with the signage in the mall.

(Electric) Wheelchairs

Description

Wheelchairs and electronic wheelchairs are available free of charge and can be picked-up at the CentrO service counter in the Mittledom. You can reserve an (electric) wheelchair over the phone prior to your visit - 0208 - 828 1810.

Escalators

Description

Three escalators in the open spaces in the mall facilitate access to both floors of the shopping-mall. These are located at the entrance to the Coca-Cola Oase, in the CentrO Mittledom and near Deichmann.

Restrooms

Description

Four public restrooms are available to our guests in CentrO: in the Coca-Cola Oasis on the ground floor and first floor, in front of SinnLeffers on the first floor as well as above SATURN on the first floor.

Reception

Opening hours

  • Monday : 10:00 AM To 8:00 PM
  • Tuesday : 10:00 AM To 8:00 PM
  • Wednesday : 10:00 AM To 8:00 PM
  • Thursday : 10:00 AM To 9:00 PM
  • Friday : 10:00 AM To 8:00 PM
  • Saturday : 10:00 AM To 8:00 PM
  • Sunday :

Description

Our reception can be found in the middle of the shopping-mall (central dome) below the dome. Our trained and friendly personnel is available with advice and service.

Opening Hours: Mo-Sa 10-20 o'clock (until 22 o'clock on extra long opening hours) as well as on Thursdays until 21 o'clock.

Security Service

Description

You can contact our security around the clock seven days a week.

Telephone

Description

Five public phones are available on the CentrO compound: on the ground floor of the promenade in front of Alex, in the toilet hallway at the Coca-Cola Oase, in front of SinnLeffers as well as on the first floor in front of the restrooms of the Coca-Cola Oase and over SATURN.

Taxi

Description

Do you need a taxi? Our personnel at the service desk in the CentrO Mittledom or at the reception over the Coca-Cola Oase will gladly help you. You will find the taxi stand outside the Coca-Cola Oase exit. Keep right. You will reach the stand by foot in approximately 50 meters.

Defibrillator

Description

A defibrillator can save lives. Of course CentrO has a proper appliance and trained employees for handling it.

Gas Stations

Description

In CentrO's immediate surroundings you will find two Shell gas stations which are open around the clock for you (Centroallee 262 and 278) Besides the customary car services you will also find the complete Shell service offer.

Tailor

Description

You only have the perfect piece of clothing when it fits properly. The two tailors in CentrO take care of that. You will find them in the Galeria Kaufhof on the first floor and at Peek & Cloppenburg (please ask at the till). This service is also offered for clothing which weren't purchased in these shops.

First Aid Point of Contact

Description

Emergency doctor: In our center there are several employees (information, security), who have a respective first-aid training and who can speedily offer first-aid in case of emergency. Should you need first-aid, please call the information desk at 0208 - 828 1810. Ask a passerby or one of the shop employees to do this for you if you are unable or contact the service desk at the Mittledom directly.

ATMs

Description

Currently you can withdraw cash at any ATM in and around CentrO: Sparda-Bank ATM west ground floor, at the entrance to the 4th parking lot, as well as in the CentrO Mittledom

Post Boxes

Description

There are also post boxes on the CentrO compound: in front of the exit to the "Platz der Guten Hoffnung" and across from the exit to the "Luise-Alberts-Platz". Stamps can be purchased at the stamp vendor (ground floor in front of Sinn Leffers).

Pharmacy

Description

CentrO contains a fully-fledged pharmacy (Alpha-Apotheke, ground floor, next to Saturn, near the exit "Platz der Guten Hoofnung"), which can assist you in all matters concerning health.

Smartphone App

Description

Everything you need is here: Let yourself be guided to a free parking-lot from your home, check your gift card balance from the comfort of your couch, redeem your digital coupon, participate in the daily raffle and enjoy many other CentrO advantages - the free CentrO app for iPhone and Android is you competent shopping companion.

Church Center

Description

The church center is open on workdays from 1 p.m. until 6 p.m. and on Saturdays and Sundays from 1 p.m. until 6:30 p.m. A so-called breather takes place at 5 p.m. for approximately 10 minutes. On Sundays a ecumenical service takes place in the "Raum der Stille". 0208 - 802 359

Video Surveillance

Description

Centro is monitored 24 hours a day for safety reasons.

No Inline Skating

Description

Inline skating, bike riding, rollerblading and skateboarding are not allowed in the mall or in the Coca-Cola Oase.

Dogs

Description

As long as you keep your dog on a lead your four-legged friend is warmly welcome.

Nappy-changing facilities

Description

Well equipped baby-care rooms can be found in the center at every restroom facility: once on the first floor and thrice on the ground floor.

Free Stroller Rental

Description

The little-ones have access to free strollers at the service counter in the middle of the center. Just leave an ID and your trip can begin. Please understand that the strollers can only carry up to 15 kg.

Family Parking-lots

Description

Families are especially important to us. Therefore, you will find family parking-slots reserved close to all the entrances so that that you won't have to carry your purchases or children too far. You will find these in the following parking houses: P1, P2, P4, P5, P6 and P7 on the first floor as well as in P3.1 on the ground floor and first floor and in P3.2 on the ground floor.

Bus Parking-lot

Description

Parking lot P9 serves as a parking location for traveling buses, smaller buses and RVs'. Alternatively, depending on the current traffic, P10 functions as a overflow car park. Despite this comprehensive parking measure, we would like to ask bus drivers to pay attention to the current traffic signage.

Car parking-lot

Description

Our parking guidance system will guide you to one of the 14,000 free parking-spots (thereby you will save up to 5 € in parking fees in comparison to other shopping destinations). Special women's parking-lots are also provided on the upper deck of P4 - right at the entrance to Galeria Kaufhof. Handicap parking-lots are available in every parking-lot. Our parking-lots are suitable for cars up to 2.20 meters (2.10 meters in P4 and P7). A small request: please only park on appropriate parking-lots (intended for your vehicle). We consistently check for cars which have been parked inappropriately (e.g. handicap parking-lots) and have these towed.

Bicycle Parking-lot

Description

Bicycle riders will find adequate accommodations for parking their bicycles across from the Peek & Cloppenburg entrance on the ground floor, at the CentrO entrance at "Platz der Guten Hoffnung (at the level of Nordsee)" and behind CineStar.

Motorcycle Parking-lot

Description

Motorcycle riders can park on the established, roofed lots in P 3.2 (on the right behind the entrance on the ground floor).

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